Terms and Conditions

Welcome to Legacy Moving Denver. By accessing or using our website at www.legacymovingdenver.com or by engaging our moving services, you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, please do not use our website or services.

1. Use of Website

This website is operated by Legacy Moving Denver, a licensed and insured professional moving company serving the Denver metro area and beyond. You are authorized to use this website for lawful purposes related to learning about our services, requesting moving quotes, scheduling moves, reviewing moving tips and guides, and contacting our team.

You agree not to use this website in any way that could damage, disable, or impair the website or interfere with other users' access. You may not attempt to gain unauthorized access to any part of the site, its servers, or any systems connected to it. Any attempt to scrape, harvest, or systematically collect data from this website without our express written permission is prohibited.

Legacy Moving Denver reserves the right to terminate or restrict your access to this website at any time and for any reason without notice.

2. Moving Quotes and Estimates

2.1 Estimates Are Not Fixed Prices

All moving quotes provided through our website, over the phone, or via email are estimates only and do not constitute a binding contract or guaranteed fixed price. Final pricing is determined at or before the time of service and may differ from the initial estimate based on the actual scope of work performed.

Factors that commonly affect final pricing include, but are not limited to:

• The actual volume, weight, or number of items being moved
• The distance between the origin and destination addresses
• Stairs, elevators, long carries, narrow hallways, or limited parking access
• The total time required to complete the move
• Additional services requested on move day (packing, additional stops, specialty items)
• Changes to the original move inventory communicated after the estimate was given
• Seasonal demand, fuel costs, and other operational factors

2.2 Binding Estimates

A quote becomes binding only when confirmed in a written service agreement signed by both parties and, where applicable, a deposit has been received. Verbal representations by phone or email do not constitute binding agreements unless followed by written confirmation.

2.3 No Obligation Quotes

Requesting a quote through our website or by phone creates no obligation on your part to book services, nor does it create an obligation for Legacy Moving Denver to perform services at the quoted price without a formal written agreement. You are free to compare quotes from multiple providers before making a decision.

2.4 Quote Expiration

Quotes are valid for a limited period and are subject to change based on availability, current pricing, and seasonal demand. Quotes for peak moving season (typically May through September) may be subject to higher rates. Please confirm pricing when booking, particularly if time has passed since your initial quote was provided.

3. Form Submissions and Communication Consent

3.1 Consent to Contact

By submitting any form on this website—including quote request forms, contact forms, callback forms, or feedback forms—you expressly consent to Legacy Moving Denver contacting you via:

• Phone calls (including automated or prerecorded calls)
• Text messages (SMS/MMS)
• Email

This consent applies to the phone number and email address you provide, even if that number is registered on a federal or state Do Not Call list. You may opt out of marketing communications at any time by replying STOP to any text message, clicking unsubscribe in any email, or calling us directly.

3.2 Accuracy of Information

You agree to provide accurate, complete, and current information when submitting forms on this website. Inaccurate information—including incorrect addresses, phone numbers, inventory descriptions, or access information—may result in pricing adjustments, delays, or an inability to perform services as expected. Legacy Moving Denver is not liable for complications arising from inaccurate information you provide.

3.3 Response Times

We make every effort to respond to all inquiries within one business day. Response times may vary during peak seasons or periods of high demand. Submitting a form does not guarantee immediate availability on your requested move date.

4. Service Terms

4.1 Licensing and Insurance

Legacy Moving Denver is fully licensed and insured to perform residential and commercial moving services both within Colorado and across state lines:

• USDOT #3462023 — Federal motor carrier operating authority
• MC #1189363 — Interstate commerce authorization
• PUC #HHG-00682 — Colorado Public Utilities Commission household goods authority

Our licensing covers local moves within Colorado, long-distance interstate moves, and all associated moving services. Specific insurance details and coverage terms are provided in your service agreement prior to your move.

4.2 Service Agreement

Prior to the commencement of any moving service, a separate service agreement (also called a Bill of Lading for interstate moves) will be provided for your review and signature. That service agreement governs the actual terms of your move, including valuation coverage, payment terms, and any special instructions. These website Terms and Conditions govern use of this website and general customer communications; they do not replace the service agreement.

4.3 Service Area

Legacy Moving Denver primarily serves the greater Denver metro area, including Denver, Aurora, Lakewood, Arvada, Westminster, Thornton, Centennial, Highlands Ranch, Littleton, Englewood, Golden, Boulder, and surrounding Front Range communities. We also perform long-distance moves throughout Colorado and across the United States. Service availability and pricing for areas outside our standard service area may vary. Contact us to confirm whether your move origin or destination falls within our current service footprint.

4.4 Items We Cannot Move

Certain items cannot be transported in a moving truck and are excluded from our services, including: hazardous materials (flammable, explosive, or toxic substances), live plants, pets, perishable food items, firearms (without proper documentation), and items of significant monetary value such as currency, deeds, jewelry, or securities. Please transport these items personally or make separate arrangements.

4.5 Customer Responsibilities

Customers are responsible for: disclosing all items to be moved at the time of quoting (including heavy or specialty items that require special equipment); ensuring safe, legal parking access for the moving truck at both origin and destination addresses; reserving elevators and obtaining required move permits from building management when required; being present or having an authorized representative present during the move; and ensuring that items are accessible and ready to be loaded at the scheduled start time.

5. Valuation Coverage and Liability for Goods

The protection of your belongings during a move is governed by federal and state regulations regarding mover liability. Understanding your coverage options before your move is important. For a plain-English explanation of these options, see our blog post on moving insurance and valuation coverage.

5.1 Released Value Protection (Default)

Unless you elect otherwise in your service agreement, your move will default to Released Value Protection, which limits our liability to $0.60 (sixty cents) per pound per article. This is the minimum coverage required by federal law and is provided at no additional charge. It does not reflect the replacement value of your belongings and may not provide adequate coverage for high-value or heavy items. You should seriously evaluate whether this default coverage is sufficient for your move.

5.2 Full Value Protection

Full Value Protection is a more comprehensive valuation option available for an additional charge. Under Full Value Protection, Legacy Moving Denver is responsible for the replacement value of any item that is lost, damaged, or destroyed while in our care. We will, at our option, repair the item, replace it with a like item, or provide a cash settlement at the current market replacement value.

The cost of Full Value Protection is based on the declared value of your shipment and any deductible you select. Details and pricing are disclosed in your service agreement prior to your move date. We strongly encourage customers with significant household goods to consider this option.

5.3 Items Packed by Owner

Items packed by the customer (PBO boxes) are subject to a higher burden of proof in the event of a damage claim. If a PBO box shows no external signs of damage and contents are found to be damaged, we may not be liable under Full Value Protection. Customers who want full coverage for packed items are encouraged to use our professional packing services.

5.4 High-Value Items

Items of extraordinary value (including fine art, antiques, jewelry, currency, collectibles, heirlooms, and electronics exceeding $500 in value per item) must be declared in your service agreement. Our liability for such items may be limited regardless of the valuation option selected. Customers with high-value items are encouraged to seek supplemental third-party insurance coverage.

5.5 Damage Claims Process

Any claim for loss or damage must be submitted in writing within nine (9) months of delivery for local moves, or as specified by federal regulations for interstate moves. Claims should be documented with photographs and a description of the damage. We will acknowledge your claim and respond within the timeframes required by applicable law.

6. Cancellation and Rescheduling

We understand that move plans change. Our cancellation and rescheduling policies are communicated in your service agreement and may vary based on the timing of your cancellation relative to your scheduled move date, the time of year, and any deposits paid.

Generally speaking, cancellations made well in advance of a scheduled move date allow for greater flexibility. Cancellations made within 48 hours of a scheduled move, or on move day itself, may result in a cancellation fee or forfeiture of deposit. Please contact us as early as possible if your plans change so we can work with you to reschedule or adjust.

Legacy Moving Denver reserves the right to cancel or reschedule a move in circumstances beyond our control, including but not limited to severe weather, vehicle mechanical failure, crew emergencies, or unsafe move conditions. We will make every effort to notify you promptly and work with you to find an alternative date.

7. Limitation of Website Liability

To the fullest extent permitted by applicable law:

• This website and all information on it is provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Legacy Moving Denver shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of—or inability to use—this website.
• We are not responsible for any business decisions made based solely on information contained on this website. Always confirm service details directly with our team before making commitments.
• Any reliance you place on information found on this website is strictly at your own risk.

Note: This limitation applies to website use specifically. Liability for the actual moving services we perform is governed by your signed service agreement and applicable federal and state law.

8. Website Content Accuracy

We make every reasonable effort to keep the information on this website accurate, complete, and up to date. However, moving services, pricing, service areas, and policies change over time, and we cannot guarantee that all website content reflects current conditions at every moment.

Service availability, pricing ranges, and operational details should always be confirmed directly with our team before booking. Blog posts and moving guides are provided for informational purposes and represent general best practices; they do not constitute professional legal, financial, or contractual advice.

We reserve the right to modify, update, remove, or suspend any part of this website at any time without prior notice.

9. Intellectual Property

All content published on this website—including but not limited to text, blog posts, moving guides, photographs, graphics, logos, service descriptions, and the overall design and layout of the site—is the property of Legacy Moving Denver or its licensed content partners and is protected by United States copyright law and applicable intellectual property statutes.

You may link to pages on this website and share content in a non-commercial, attributive manner. You may not reproduce, republish, distribute, or use any content from this site for commercial purposes without our express written permission. Requests for content licensing or republication should be directed to info@legacymovingdenver.com.

The "Legacy Moving Denver" name, logo, and associated marks are trademarks of Legacy Moving Denver. Use of these marks without written authorization is prohibited.

10. Third-Party Links and External Websites

This website may contain links to third-party websites, review platforms (such as Google, Yelp, BBB), social media platforms, or other external resources. These links are provided for your convenience. Legacy Moving Denver does not endorse, control, or take responsibility for the content, accuracy, privacy practices, or terms of use of any external website.

Accessing any third-party website through a link on our site is done at your own risk and is subject to that website's own terms and policies.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions. For matters involving interstate moving services, applicable federal regulations (including those of the Federal Motor Carrier Safety Administration) shall also apply.

Any disputes arising from use of this website or our services shall be subject to the exclusive jurisdiction of the courts of the State of Colorado. You consent to personal jurisdiction in Colorado for any such dispute.

Before initiating any formal legal action, we ask that you contact us directly to allow an opportunity to resolve any dispute or complaint. Most concerns can be resolved quickly through direct communication.

12. Changes to These Terms

Legacy Moving Denver reserves the right to update or modify these Terms and Conditions at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of this website following any changes constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed of any updates. If you have any questions about what has changed, please contact us.

13. Contact Information

If you have questions, concerns, or requests related to these Terms and Conditions, please reach out to us directly: